Shipping policy
Last updated: 27/10/2026
Thank you for choosing Hat-trick. This policy informs you about the preparation, shipping and delivery times of your order.
1. Preparation time
All orders are prepared after payment confirmation.
The preparation time is usually 1 to 2 business days.
During periods of high demand (sporting events, promotions or holidays), this time may exceptionally be extended. If a significant delay occurs, we will inform you as soon as possible.
2. Delivery areas and times
We deliver worldwide: all countries of the European Union and overseas territories, the United Kingdom, Switzerland, the United States, Canada and all other countries offered at checkout, with the exception of countries subject to international sanctions.
Estimated delivery within 7 to 12 business days after shipping, whatever the delivery country. As soon as your order is shipped, you receive a tracking number by email.
Our shirts are made to order and shipped directly from our partner workshops.
Delivery times may vary depending on:
- seasonal demand;
- carrier lead times;
- customs formalities;
- public holidays;
- weather conditions;
- any other event beyond our control.
3. Shipping costs
Standard tracked shipping is free in all countries served.
The amount displayed at checkout already includes shipping costs. No additional charge will be added after your order is confirmed.
3a. Customs duties (outside the European Union)
For deliveries outside the European Union (for example the United Kingdom, Switzerland, the United States, Canada, as well as overseas territories outside the EU customs area), customs duties or import taxes may be charged by the local authorities on delivery. These charges do not depend on Hat-trick and are payable by the recipient.
Deliveries within the European Union are not subject to any customs duties.
4. Order tracking
Within 24 hours of your order being shipped, you will receive an email and a text message containing your tracking number.
It may take 2 to 5 business days for the carrier to update the tracking information. The tracking may also remain unchanged for several days before being updated as the parcel moves along.
5. Delivery address
The customer is responsible for providing a complete and accurate delivery address when ordering.
Hat-trick cannot be held responsible for delays or failed deliveries resulting in particular from an incorrect or incomplete address, an error in the postal code, the absence of the recipient, or a parcel that is unclaimed or refused.
If you wish to change your delivery address, please contact us as soon as possible before shipping: hattrick.orders@gmail.com
6. Late delivery: your rights
In accordance with EU consumer law (Article 18 of Directive 2011/83/EU on consumer rights), we undertake to deliver within the time stated above.
If we have not delivered by that date, you may ask us in writing to make the delivery within a reasonable additional period. If we fail to deliver within this new period, you may terminate the contract by simple email, and we will refund all sums paid at the latest within the following 14 days.
We are fully responsible for the proper performance of the contract, including when delivery is entrusted to a carrier: the risk of loss or damage only passes to you when you take physical possession of the goods (Article 20 of Directive 2011/83/EU).
7. Delayed or lost order, or damaged parcel
If your order seems delayed, if you have a delivery problem or if the parcel arrives damaged, contact us with your order number, your tracking number (if available) and, where applicable, photos of the parcel and the item.
We carry out the necessary checks with the carrier and send you a replacement item, at no cost to you. No 48-hour deadline is imposed on you: you remain covered by the legal guarantees described in our Terms of Service.
8. Contact us
For any question about the delivery of your order: hattrick.orders@gmail.com
We usually reply within 24 hours, Monday to Friday.
The Hat-trick team